Privacy Policy

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, account details, insurance-related information, documents you upload, and any messages or requests you send to us.

We may also collect information automatically when you use the Services, such as your IP address, device type, operating system, app version, browser type, usage activity, crash data, and approximate location based on IP address.

We may receive information from third parties such as analytics providers, service vendors, support tools, and insurance-related partners if you request quotes, referrals, or related services.

2. How We Use Information

We use your information to:

• provide, operate, and improve the Services;
• create and manage accounts;
• review and process uploaded documents and insurance-related information;
• communicate with you about your account, support, updates, and service notices;
• respond to quote, referral, or service requests;
• monitor performance, fix bugs, prevent fraud, and protect security;
• comply with legal and regulatory obligations; and
• send marketing communications where permitted by law and subject to your preferences.

3. How We Share Information

We may share your information with service providers who help us operate the Services, including hosting, storage, analytics, communications, customer support, security, and document-processing vendors.

If you request insurance-related assistance, quotes, or referrals, we may share relevant information with licensed agents, agencies, brokers, carriers, or service partners involved in fulfilling that request.

We may also disclose information when required by law, to protect our rights or users, in connection with a merger or business transfer, or with your consent or direction.

4. Document Processing and Automated Features

Some parts of the Services may use automated tools to organize, extract, summarize, or display information from documents or data you provide. These features are intended to assist you, but outputs may not always be complete or error-free. You should review information carefully before relying on it.

5. Analytics and Tracking

We may use cookies, SDKs, pixels, and similar technologies to operate the Services, understand usage, improve performance, and measure marketing effectiveness.

We do not sell your personal information and do not share it for cross-context behavioral advertising.

6. Data Retention and Security

We keep personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed to be completely secure.

7. Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to opt out of certain marketing communications or certain data-sharing practices.

You can submit privacy requests by contacting us at Privacy@truscott.insure.

You can opt out of promotional emails by using the unsubscribe link in those messages. You may still receive service-related communications.

If the app offers push notifications, you can manage them through your device settings.

8. Account Deletion

You may request deletion of your account and associated personal information by using the in-app deletion feature, if available, by visiting truscott.insure/protected/settings, or by emailing Privacy@truscott.insure.

We may retain certain information where required or permitted by law, including for security, fraud prevention, compliance, and recordkeeping purposes.

9. California Residents

If you are a California resident, you may have additional privacy rights under California law, including rights to know, access, correct, delete, and opt out of certain data-sharing practices, subject to legal limits.

To exercise these rights, contact us using the details below.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided us with personal information, contact us so we can review and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date. Your continued use of the Services after changes take effect means you accept the updated policy, to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: